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Classification信息科干事（系统测试验证与缺陷评估相关工作）. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor of Science, Zhejiang Chinese Medical University Binjiang College (2023). AI-training focus includes data types such as Medical, DICOM, and Document and labeling workflows including Evaluation and Rating.
Document在杭州骛东文化创意有限公司担任客服主管期间，主导客服全链路运营并对客服响应、订单跟踪及售后处理结果进行评估。通过构建标准化话术库与SOP，推动平均响应时间压缩至3分钟内并提升效率。对退换货流程与客诉争议进行统一管理与纠纷协商，提升客户满意度至92%。 • 统筹4家店铺客服运营并管理3-4人团队 • 监控并提升售前/售中/售后关键指标（响应率、准确率等） • 处理质量投诉及退货争议30+起/月 • 建立差评预警并推动评价修改转化
在台州博爱医院担任信息科干事期间，参与HIS系统版本迭代并在测试环境进行功能验证与UAT测试。通过识别并推动修复缺陷，保障上线通过率达到100%。同时执行接口数据交互异常的排查与数据治理，提升系统间传输成功率至99.5%。 • 进行UAT测试并识别缺陷20+项 • 推动缺陷修复并完成上线前验证 • 参与HIS系统3次版本迭代 • 执行测试环境部署与功能验证
Bachelor of Science, Computer Science and Technology
