Ronald K.

Key Skills

Software

Appen

Clickworker

CloudFactory

Data Annotation Tech

Labelbox

Micro1

OneForma

Remotasks

Top Subject Matter

Healthcare – Medical Records & Patient Data

Finance – Risk Analysis & Fraud Detection

E-commerce – Product Categorization & Customer Support

Top Data Types

Text

Video

Image

Top Task Types

Point/Key Point

Text Generation

Question Answering

Text Summarization

Data Collection

Function Calling

Transcription

Freelancer Overview

RONALD KIPTUM Eldoret, Kenya +254 741 023 661 — [email protected] Professional Summary Detail-oriented Data Annotation Specialist, Customer Support Professional, and Content Modera- tor with experience in AI data labeling, customer service, data management, and quality assurance. Skilled in content review, policy enforcement, fact-checking, sentiment analysis, and maintaining high data accuracy standards. Proven ability to follow detailed guidelines, meet deadlines, and contribute to AI training projects while ensuring quality and consistency. Strong communication, analytical, and problem-solving skills with a commitment to delivering exceptional results in remote work envi- ronments. Core Competencies • Data Annotation & Labeling • Content Moderation • AI Training & Evaluation • Customer Support & Client Relations • Data Entry & Data Management • Quality Assurance • Fact Checking & Research • Sentiment Analysis • Policy Enforcement • Community Management • Online Safety Monitoring • Microsoft Excel & Google Sheets • Communication Skills • Problem Solving • Attention to Detail • Time Management • Conflict Resolution Professional Experience Customer Care Representative 2024 – Present Safaricom PLC, Eldoret, Kenya • Provide customer support through phone, email, and chat channels. • Resolve customer inquiries and technical issues efficiently while maintaining high customer satis- faction. • Maintain accurate customer records and update account information. • Escalate co

Education

Work History