Roland P.

Key Skills

Software

Other

Top Subject Matter

Customer support and digital correspondence (AI/ML-adjacent CRM case handling practice)

E-commerce customer support and operations data (case/request handling)

Top Data Types

Text

Top Task Types

Classification

Freelancer Overview

DJAS Digital Hub — Virtual Assistant Intern (Remote). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Education, Delta State University, Abraka (2019). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

DJAS Digital Hub — Virtual Assistant Intern (Remote)

OtherTextClassification

Performed client support and digital correspondence coordination to improve response efficiency and engagement in a remote virtual assistant internship context. Used CRM/case-management-like workflows to handle inquiries and ensure accurate documentation of communications. Focused on organizing and processing request information for timely resolution and follow-up. • Handled client messages and professional email communication • Maintained organized administrative documentation and scheduling • Coordinated remote workflows using productivity and collaboration tools • Improved turnaround and engagement through support responsiveness

2025 - 2025

Virtual Assistant — Samari Fashion (Remote)

OtherTextClassification

Supported order processing, delivery monitoring, and return request resolution with high accuracy to maintain customer satisfaction. Performed data entry and generated reports to streamline communication between the business and clients. Managed email and scheduling workflows to ensure efficient daily operations and accurate record keeping. • Processed orders and monitored deliveries • Resolved return requests and handled customer support • Performed data entry and report generation • Streamlined communication between business and clients

2024 - 2025

Education

Work History