Freelancer

Key Skills

Software

No software listed

Top Subject Matter

Telecommunications service order management and customer support records

Telecommunications order management and account change records

Banking wire transfer customer verification and authorization records

Top Data Types

Text

Document

Top Task Types

Classification

Entity (NER) Classification

Text Generation

Freelancer Overview

Client Implementation Specialist II — Cox Business (Cox Business, via 3iPeople Staffing not indicated here), Warwick, RI. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Microsoft Office (Excel). Education includes Certificate of Completion, Palm Beach State College and General Educational Development (GED), Palm Beach County Adult Education. AI-training focus includes data types such as Text and Document and labeling workflows including Classification, Entity (NER) Classification,

Labeling Experience

Client Implementation Specialist II — Cox Business (Cox Business, via 3iPeople Staffing not indicated here), Warwick, RI

TextClassification

In this role, you performed high-volume alphanumeric data entry and maintained detailed order documentation that required accurate transcription and categorization of service order information. You also processed installation, disconnection, and upgrade/downgrade requests in a core system while providing internal and external customer support tied to those records. Your work involved research and special-project assistance where you validated and updated supporting information. • Transcribed and entered order details into an internal system • Classified and managed service orders (install/disconnect/upgrade/downgrade) • Maintained documentation accuracy for downstream processing • Conducted research to support special projects and customer requests

2022 - Present

Wire Transfer Representative — Citizens Bank (via Advent Global), Riverside, RI

TextEntity (NER) Classification

In this position, you handled domestic and international wire transfer requests that required verifying and activating customer authorization information. You ensured compliance and confidentiality while working through structured banking processes and customer data checks. Your work relied on accurate reading, validation, and record updates related to wire transfer eligibility. • Verified customer information for wire transfer requests • Activated wire PINs and ensured authorization steps were completed • Ensured compliance and confidentiality standards • Processed structured banking transactions and customer support inquiries

2022 - 2022

Order Management Specialist — Cox Business (via 3iPeople Staffing), Warwick, RI

TextClassification

In this temporary role, you processed service orders and account changes that required structured record updates and careful documentation. You performed heavy data entry and system updates to keep customer and order records consistent and audit-ready. Your responsibilities emphasized accuracy and maintaining detailed order documentation. • Entered and updated service order and account-change records • Maintained detailed order documentation • Performed heavy data entry and system updates • Ensured record consistency for order management workflows

2022 - 2022

Data Entry Specialist — Citizens Bank (via Advent Global), Johnston, RI

DocumentText Generation

In this data entry-focused assignment, you performed high-volume alphanumeric data entry to convert and structure information for spreadsheet use. You converted PDF files and created Excel spreadsheets, which required extracting relevant text and formatting it into structured tabular data. You also conducted research and documentation updates to support maintained records. • Entered alphanumeric data at high volume • Converted PDF content into structured Excel spreadsheets • Performed research to update documentation • Maintained and updated data for ongoing record accuracy

2021 - 2021

Consumer Lending Representative — Citizens Bank (via Advent Global), Johnston, RI

TextClassification

In this call-center role for lending inquiries, you submitted appeals and processed account updates based on customer-provided information. You coordinated with internal departments to ensure the correct classification and routing of account-related requests. Your duties required accurate capture of inquiry details and follow-through on update outcomes. • Collected and recorded loan/line-of-credit inquiry details • Submitted appeals and processed account updates • Coordinated with internal departments for resolution • Ensured accurate handling of request information for downstream processing

2020 - 2020

Education

Work History