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ROBERTA SWEEPER Senior Business Systems Analyst | QA & UAT Lead | Operations & Documentation Specialist (773) 263-8837 | [email protected] | LinkedIn: linkedin.com/in/robertasweeper | Chicago, IL (Remote Available) PROFESSIONAL SUMMARY Results-driven Senior Business Systems Analyst with 20+ years of progressive experience in QA, UAT, compliance support, and operations management across insurance and financial services industries. Proven track record of leading complex testing cycles, reducing defect rates by 20%, driving 35% CRM adoption improvement, and supporting 500+ end users through Tier 2 application support. Adept at translating business requirements into clear test plans, SOPs, and training documentation. Skilled in Agile/Scrum environments with hands-on experience in Azure DevOps, Jira, Salesforce, and cloud platforms. Scrum-certified with recent AI and prompt engineering coursework, demonstrating a commitment to continuous professional growth. CORE COMPETENCIES & TECHNICAL SKILLS QA & Testing: UAT Leadership, Regression Testing, Defect Management, Test Plan & Case Development, UI Testing, Selenium Business Analysis: Requirements Gathering & Analysis, Process Documentation, SOP Development, Workflow Review, Gap Analysis Tools & Platforms: Azure DevOps, Jira, Confluence, SharePoint, ServiceNow, Salesforce, Workday, QuickBooks, Jotform Data & Reporting: Tableau, PowerBI, MS Excel / Access, SQL (Reporting), Google Apps, Office 365 / Microsoft 365 Method