Riya P.

Key Skills

Software

Internal/Proprietary Tooling

Top Subject Matter

Generative AI / Prompt Engineering/ Conversational AI

Creative Writing & Storytelling

Multimodal AI (Text + Image)

Top Data Types

Text

Image

Document

Top Task Types

Prompt + Response Writing (SFT)

Transcription

Fine-tuning

Freelancer Overview

Campaign Consultant, Yellow.ai (10/2023 - 11/2024). Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Yellow.ai, Other, and LoopClosers.ai. Education includes Bachelor of Arts, St. Xavier's College (Autonomous) (2021) and Bachelor of Arts, University of Calcutta (2018). AI-training focus includes data types such as Text and labeling workflows including Prompt + Response Writing (SFT).

Labeling Experience

Senior Campaign Consultant, LoopClosers.ai (12/2024 - Present)

TextPrompt + Response Writing (SFT)

Architected 60+ chatbot and voice bot conversation experiences using structured conversation flows and interaction logic for customer engagement. Conducted UX discovery to map user intents and pain points to conversational journey opportunities. Produced UX writing and interaction patterns intended to improve clarity and conversion across deployed conversational experiences. • Collaborated with solution engineers and product stakeholders to deliver scalable, user-centered conversational solutions. • Developed microcopy, UX writing, and interaction patterns for conversation clarity. • Presented design rationale and recommendations to cross-functional teams. • Positioned conversational AI as a strategic product capability via product-led consulting.

2024 - Present

Campaign Consultant, Yellow.ai (10/2023 - 11/2024)

TextPrompt + Response Writing (SFT)

Designed conversational UX flows and engagement journeys for chatbot and voice-bot use cases, focusing on interaction logic and dialogue structures. Contributed to defining automation pathways and aligning conversational design with brand voice, persona intent, and conversion objectives. Delivered enterprise-facing conversational AI implementations intended to improve usability and engagement. • Worked across cross-functional teams to balance user experience, technical feasibility, and business goals. • Structured dialogue/interaction logic to support scalable conversational behavior. • Tailored conversational design to enterprise client objectives and personas. • Ensured alignment between conversational content and conversion outcomes.

2023 - 2024

Education

Work History