Rita O.

Key Skills

Software

Other

Top Subject Matter

General business/customer communications and structured records for client projects

Customer support and administrative record keeping

Customer service communication (structured inquiry handling)

Top Data Types

Text

Top Task Types

Entity (NER) Classification

Freelancer Overview

Freelance Virtual Assistant (Upwork) — data entry, content review, categorization, and quality checks. Brings 10+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Professional Certificate, Yale University and Professional Certificate, Bloomberg. AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Entity (NER) Classification.

Labeling Experience

Freelance Virtual Assistant (Upwork) — data entry, content review, categorization, and quality checks

OtherText

Performed high-accuracy text data entry and structured organization for multiple clients, ensuring consistency by double-checking against source material. Reviewed, categorized, and applied project-specific formatting and quality guidelines to written content and client communications. Communicated effectively with clients to manage task instructions and feedback loops for continuous quality improvement. • Data entry accuracy checks against provided references • Written content review, categorization, and quality guideline adherence • Consistency enforcement across high-volume structured/unstructured tasks • Iterative feedback handling with clients across time zones

2020 - Present

Administrative & Customer Support — accuracy-focused records management

OtherTextEntity (NER) Classification

Handled customer inquiries and maintained administrative records with a strong emphasis on accuracy and detail. Followed standard procedures to keep documentation organized and consistent across daily tasks. Applied structured handling of customer-related information aligned with internal record-keeping requirements. • Accurate transcription and organization of customer inquiry details • Consistent maintenance of administrative documentation • Adherence to standard operating procedures for records • Quality-focused attention to detail in daily support workflows

2021 - 2022

Customer Service Intern — guideline-based client inquiry responses

OtherText

Supported customer service operations by responding to inquiries according to established communication guidelines. Built foundational experience in professional written and verbal client communication for accurate and consistent handling of requests. Ensured responses followed required standards for clarity and correctness. • Guideline-based responses to customer inquiries • Consistent adherence to communication standards • Clear written communication under structured procedures • Participation in customer service workflows that emphasize quality

2019 - 2019

Education

Work History