Rio R.

Key Skills

Freelancer Overview

RIO RAMAJAYA Tangerang, Banten, Indonesia | Email: (Please fill your email) | Phone: (Please fill your phone number) PROFESSIONAL SUMMARY Customer-oriented and highly disciplined professional with a strong background in the hospitality industry and high school education. Experienced in delivering exceptional guest services, managing high-pressure situations, and maintaining strict compliance with operational standards. Possesses excellent communication, service localization, and problem-solving skills. Adept at adapting to complex digital tools and guidelines, eager to leverage meticulous attention to detail as an Evaluation Agent at TELUS International. WORK EXPERIENCE Hospitality & Guest Service Specialist 2023 - Present Hotel Industry | Tangerang, Indonesia • Provided high-standard guest services, ensuring exceptional satisfaction and adhering strictly to standard operating procedures (SOPs). • Handled diverse client requests and complex problem-solving situations efficiently under high-pressure environments. • Developed acute observation and data verification skills through regular inventory audits and service evaluation reports. • Utilized internal hotel management software and digital systems daily to update, track, and report operational data accurately. Freelance Platform Evaluator 2024 - Present Independent Contractor • Evaluated online content, search engine results, and localized datasets to ensure high accuracy and compliance with project specifications. • Navigat

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