Support Engineer
Provided technical support to resolve computer network issues and configure operating systems for customer environments. Managed reported cases end-to-end by taking ownership and seeing problems through to resolution. Followed standard escalation procedures and maintained accurate customer feedback while working across multiple operating systems. • Troubleshooting computer network connectivity and configuration • Configuring Windows, Linux, and Apple operating systems • Escalating unresolved issues to internal teams using standard procedures • Preparing prompt, accurate updates to customers
2021 - 2024