Richardson N.

Key Skills

Software

Other

Don't disclose

Top Subject Matter

Content moderation and compliance for online platforms

Online platform customer support and moderation

Customer service excellence training

Top Data Types

Text

Document

Top Task Types

Entity (NER) Classification

Classification

Freelancer Overview

Content Moderator, Deluxe Ltd. Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other and Don't disclose. Education includes Bachelor of Science, National Open University of Nigeria (2030) and N/A, Online Learning Academy (2025). AI-training focus includes data types such as Text and labeling workflows including Entity (NER) Classification, Classification, and Evaluation.

Labeling Experience

Content Moderator, Deluxe Ltd

OtherTextEntity (NER) Classification

Performed content moderation by reviewing user-generated text to ensure compliance with platform policies. Classified whether submitted content met or violated community guidelines. Logged findings and escalated issues when required for further review. • Reviewed user-generated content for policy compliance • Removed or flagged policy-violating content • Collaborated with teams to improve moderation workflows • Ensured a safe online environment for users

2024 - 2026

Content Moderator, Live Chat Support (Online Platform)

OtherTextClassification

Moderated online platform text by identifying content that violated policies and removing it accordingly. Supported moderation operations by maintaining accurate records of issues and actions taken. Contributed to maintaining a safe environment for users through consistent enforcement of rules. • Identified and removed policy-violating content • Ensured compliance with platform standards • Maintained moderation accuracy through recordkeeping • Assisted with live support/moderation for user issues

2022 - 2024

Customer Service Excellence Professional Training Institute (January 2026)

Don't discloseText

Completed professional training focused on improving customer service skills and techniques relevant to supporting and reviewing user communications. Applied learned best practices to enhance interaction quality and performance during support workflows. Used the training to better understand escalation and response standards in a moderated support context. • Strengthened communication and service standards • Improved issue handling and resolution approach • Refined techniques for supporting users • Prepared for higher-quality support and moderation outcomes

2026

Education

Work History