Richard T.

Key Skills

Software

Scale AI

Remotasks

Labelbox

Top Subject Matter

Customer Service

E-commerce Product Data & Taxonomy

Telecom Domain Expertise

Top Data Types

Text

Document

Top Task Types

Classification

Freelancer Overview

AI Trainer & RLHF Contributor (Freelance). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Outlier AI, Scale AI, and Remotasks. Education includes Associate of Applied Science, West Virginia University at Parkersburg (2014). AI-training focus includes data types such as Text and labeling workflows including RLHF, Prompt + Response Writing (SFT), and Classification.

Labeling Experience

AI Trainer & RLHF Contributor (Freelance)

TextRLHF

Perform reinforcement learning from human feedback (RLHF) tasks, rating and ranking AI-generated responses to customer service scenarios. Write high-quality simulated prompt/response pairs for model fine-tuning in domains such as e-commerce, telecom, and healthcare. Annotate and label large conversational text datasets to capture realistic customer interaction patterns. • Consistently maintain inter-annotator agreement above 92%. • Contribute real-world customer service expertise to improve AI response quality. • Provide structured feedback and flag edge cases for guideline refinement. • Utilize dashboards to track project status and outputs across Outlier AI, Scale AI, Remotasks.

2023 - Present

Senior Customer Service Operations Lead (AI Data Contributor)

TextPrompt + Response Writing (SFT)

Created standardized interaction scripts and response templates later utilized as structured training data for conversational AI model development. Conducted quality audits of interactions, supplying annotated data and evaluation commentary for improvement cycles. Ensured HIPAA-compliant handling and documentation of patient-related dialogue data. • Wrote over 200 reusable conversational templates for AI training. • Delivered weekly annotated quality reports suited for model tuning. • Supported AI projects with nuanced healthcare dialogue expertise. • Demonstrated strict adherence to privacy and data handling regulations.

2019 - 2022

Customer Service Supervisor (Data Annotation/AI Support)

TextClassification

Supervised the production and annotation of complex customer conversations across billing, technical support, and account management use cases. Authored SOPs and instructional content serving as reference datasets for intent classification and sentiment recognition in LLM training. Managed and interpreted escalation data for effective AI labeling of multi-turn dialogues. • Led documentation for structured content included in AI training data. • Oversaw CRM-powered annotation insights for customer dialogue datasets. • Applied nuanced human interpretation to inform annotation tasks. • Utilized Excel, PowerPoint, and Zendesk in building data workflows.

2016 - 2019

Education

Work History