Richard I.

Key Skills

Software

Other

Top Subject Matter

CRM/customer operations reporting and data quality validation

Service performance analytics

CRM/customer support data quality

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

Junior Data Analyst | Qualiserve Technologies Ltd, Lagos, Nigeria. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Service Performance & Insight| Tek Experts, Lagos, Nigeria, Data Analyst (2022) and Qualiserve Technologies Ltd, Lagos, Nigeria, Junior Data Analyst (2019). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Data Analyst – Service Performance & Insight | Tek Experts, Lagos, Nigeria

OtherTextData Collection

Conducted operational analytics and service performance reporting with an emphasis on data quality checks for reliable outputs. Used SQL and Excel to extract and analyze datasets, and collaborated with technical teams to resolve data issues impacting reporting accuracy. Translated service performance findings into operational improvements for stakeholders. • Analyzed support/service data to identify performance trends. • Ran regular data quality checks to improve reliability. • Used SQL/Excel to extract and analyze operational datasets. • Coordinated with technical teams to fix reporting-affecting data issues.

2019 - 2022

Junior Data Analyst | Qualiserve Technologies Ltd, Lagos, Nigeria

OtherTextData Collection

Supported data validation and reconciliation for customer-facing reporting workflows before stakeholder sharing. Contributed to testing and QA of data outputs and requirements gathering for reporting improvements. Assisted in identifying and resolving data issues to improve reporting accuracy and reliability. • Performed data validation checks and reconciliation steps. • Supported testing/QA for reporting data outputs. • Gathered requirements to improve reporting pipelines. • Investigated and helped resolve data quality issues.

2016 - 2019

Education

Work History