Ricardo C.

Key Skills

Freelancer Overview

Ricardo Covolo Rocha Florianópolis – SC, Brazil (cid:5087)(cid:5088)(cid:5089)(cid:5090)(cid:5091)(cid:5092)(cid:5093) +55 (47) 99916-0442 (cid:5950)(cid:5951)(cid:5952)(cid:5953) [email protected] | [email protected] Professional Summary Experienced administrative professional with over 30 years of experience in public administration, international trade and customer service. Strong background in process management, financial reporting, and stakeholder support, particularly within academic environments. Proven ability to improve workflows and provide high-quality administrative and operational support. Key Skills  Administrative & Operational Support  Process Improvement  Financial Reporting & Accountability  Customer Service & Stakeholder Relations  International Trade & Export Documentation  Data Organization & Documentation Handling  Multilingual Communication (EN/ES) Professional Experience Federal University of Santa Catarina (UFSC) – Florianópolis, SC Administrative Assistant | Apr 2010 – Nov 2023  Managed financial aid processes for graduate students (CAPES funding)  Prepared accountability and financial reports for government agencies  Coordinated with academic departments to improve administrative workflows  Supported faculty and students with research funding processes Novotel Ladeira do Sol – Natal, RN Receptionist (Freelance) | Jan 2007 – Mar 2008  Performed check-in/check-out operations  Assisted reservations and guest services Bretzke Aliment