Rebecca J.

Key Skills

Software

No software listed

Top Subject Matter

SaaS pharmaceutical regulatory software training and documentation

SaaS pharmaceutical regulatory software training

Manuals Domain Expertise

Top Data Types

Text

Video

Document

Top Task Types

Entity (NER) Classification

Data Collection

Transcription

Segmentation

Classification

Question Answering

Text Generation

Object Detection

Computer Programming/Coding

Freelancer Overview

IQVIA / Senior Trainer (Mar 2021–Mar 2022) and Trainer I (Jul 2018–Mar 2021) – training material creation and documentat. Brings 14+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include MadCap Flare, Camtasia, and Articulate 360. Education includes Master of Education, Lesley University and Bachelor of Arts, Lycoming College. AI-training focus includes data types such as Text and labeling workflows including Entity (NER) Classification, Computer Programming, and Coding.

Labeling Experience

IQVIA / Senior Trainer (Mar 2021–Mar 2022) and Trainer I (Jul 2018–Mar 2021) – training material creation and documentation for regulatory software users

TextEntity (NER) Classification

Served as a Trainer and documentation specialist for SaaS pharmaceutical regulatory software, creating and updating training and user-facing materials used by customers and internal teams. Built training guides and manuals intended to improve understanding of regulated content and system workflows. Standardized documentation delivery and migrated materials online to support faster updates and consistent guidance.• Authored and enhanced 12+ training guides and 25+ documentation/training software selection projects.• Created 30+ quick start guides and training guides for pharmaceutical regulatory software.• Authored technical documentation for multiple software versions, improving accuracy and comprehension across manuals.• Delivered in-person and online training to customers and internal stakeholders to reduce support burden.

2018 - 2022

ACUTA LLC (acquired by IQVIA) – Jr. Training Specialist (Feb 2018–Jul 2018)

Text

Developed training material and authored user manuals for multiple SaaS modules and desktop programs, enabling customer adoption and reducing support tickets. Produced instructional and marketing videos to support learning and demos for regulated software solutions. Delivered in-person and online training to both customers and internal product/support/sales teams.• Created training material from scratch for 8 SaaS modules and 3 desktop programs to reduce support tickets by 15%.• Authored user manuals that improved customer satisfaction by 20%.• Produced 50+ instructional and marketing videos using Camtasia and Articulate 360.• Created technical documentation for 8+ versions of 15 user manuals, reducing support tickets by 15%.

2018 - 2018

Delaware County Intermediate Unit – STEM Instructional Coach (Jul 2016–Jan 2018)

TextData Collection

Coached teachers and developed educational technology training content, including e-learning modules and competency-based professional development. Managed an instructional technology lending library with instructional materials and circulation workflows to support classroom learning. Delivered training to large groups of teachers on technology-integrated STEM and computer science instruction.• Created and implemented 15+ e-learning modules to train teachers in instructional technology use.• Led competency-based professional development for 250+ teachers across different school settings.• Trained 100+ Eastern Pennsylvania Code.org Computer Science Principles teachers.• Coached teachers across 12+ schools to improve STEM and computer science instruction.

2016 - 2018

Education

Work History