Intuit TurboTax | Local Tax Expert
Delivered high-stakes advisory work requiring careful verification and accurate reporting aligned with evolving tax requirements. Ensured compliance through meticulous review processes and consistent performance tracking against satisfaction and rating metrics. Supported client outcomes by applying structured, detail-focused quality control. • Maintained 100% TTLA guest satisfaction metrics and a 5-star rating • Upskilled to FS3 status within the first year of tax preparation • Reviewed and applied tax-code guidance to produce accurate financial reporting • Managed complex client scenarios with a strict accuracy and compliance mindset