Rashmi P.

Key Skills

Software

No software listed

Top Subject Matter

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Legal Research & Document Analysis

Top Data Types

Document

Text

Top Task Types

Entity (NER) Classification

Freelancer Overview

Customer Service Assistant - Jet Airways. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Airlines, Tourism and Hospitality Management, Chandigarh University (2019). AI-training focus includes data types such as Document and labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Service Agent - Air Asia

DocumentEntity (NER) Classification

Provided frontline customer service by verifying passenger tickets and passports against passenger lists using computerized systems. Answered incoming calls, explained relevant information, and resolved customer concerns while staying calm in challenging situations. Managed conflicts by leveraging internal knowledge bases and ensured compliance with airline operating and safety expectations. • Allocated seats and issued boarding passes and luggage labels • Assisted members by directing them to accurate information sources and contact details • Addressed customer requests and concerns through phone and on-site support • Maintained professionalism and adherence to operating procedures during daily shifts

2020 - 2021

Customer Service Assistant - Jet Airways

DocumentEntity (NER) Classification

Assisted airline passengers by checking tickets and passports against passenger lists using computerized systems. Handled inbound calls, resolved customer issues, and managed conflicts using internal knowledge bases to develop practical solutions. Supported airport operations including flight coordination, check-in, seat allocation, and boarding while following safety and operating procedures. • Conducted passenger check-in and boarding support for inbound and outbound flights • Performed security questioning, allocated seats, and issued boarding passes and luggage labels • Resolved customer problems and directed members to accurate information sources • Followed airline safety procedures and completed miscellaneous duties as assigned

2015 - 2019

Education

Work History