Virtual Assistant (Kwika)
Provided virtual assistant support that involved organizing information and managing customer communications through email and chat workflows. Followed scanning and storage guidelines to help protect sensitive information and maintain data security. Streamlined administrative processes through adoption of new software systems for scheduling, billing, and reporting. • Monitored and prioritized emails for supervisor workflows • Coordinated meeting logistics by setting up Zoom sessions and sharing agendas • Provided timely customer support via email and live chat • Supported secure handling of scanned and stored information per guidelines