Rahul S.

Key Skills

Software

No software listed

Top Subject Matter

Customer support case handling and service quality

Billing operations and operational data handling

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

Classification

Freelancer Overview

Customer Support Representative (CAP Associate), Amazon Development Centre. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Commerce with Honours, Seth Anandram Jaipuria College (2024) and Intermediate, DAV Public School (2021). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Classification.

Labeling Experience

Customer Support Representative (CAP Associate), Amazon Development Centre

Text

Handled high volumes of customer messages and cases, capturing structured outcomes and resolution details to meet support quality benchmarks. Assisted in classifying and routing issues through ticketing workflows while ensuring consistent CSAT-aligned responses. Used CRM/ticketing systems to document interaction history and escalation outcomes for auditability and continuous improvement.• Managed 80+ daily customer interactions via chat, email, and calls.• Maintained quality and consistently met/exceeded customer satisfaction targets.• Collaborated with cross-functional teams to resolve customer concerns efficiently.• Handled high-priority escalations with empathy and accurate documentation.

2024 - Present

Process Associate, Sunknowledge

TextClassification

Processed billing-related information using structured checks to ensure correct categorization and compliance with required standards. Reviewed and handled large volumes of operational data with attention to detail to prevent errors. Participated in training sessions to improve domain knowledge and process adherence.• Performed billing operations with high accuracy and compliance.• Handled large volumes of data efficiently while maintaining detail orientation.• Supported process accuracy improvements through daily operational work.• Completed training/workshops to strengthen billing and operational understanding.

2024 - 2024

Education

Work History