Rafael J.

Key Skills

Software

No software listed

Top Subject Matter

Virtual Office

administrative support

Top Data Types

Image

Top Task Types

Classification

Freelancer Overview

Customer Support and Fraud Specialist - Open Access BPO. Brings 13+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, University Of Immaculate Conception (2014). AI-training focus includes data types such as Image and labeling workflows including Classification.

Labeling Experience

Customer Support and Fraud Specialist - Open Access BPO

ImageClassification

Handled customer support and fraud-related classification tasks for job postings and customer accounts. Maintained accurate records of customer interactions, processed account documentation, and escalated concerns as needed. Assisted by receiving calls from employers or job posting owners to resolve issues and ensure proper activation and documentation. • Classified job postings submitted to the website to determine fraud or legitimacy. • Kept records of interactions, processed customer accounts, and filed documents. • Resolved concerns during calls with employers and job posting owners. • Supported dispute handling and accurate back-office documentation.

2019 - 2021

Education

Work History