Rael W.

Key Skills

Software

No software listed

Top Subject Matter

Client support records and document administration

Service tickets and operational reporting

Institutional records (student/staff) and official document preparation

Top Data Types

Document

Top Task Types

Data Collection

Freelancer Overview

Client Support & Communications Officer (Attachment). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Google Workspace (Docs. Education includes Bachelor of Science, Meru University of Science and Technology (2025) and N/A, Bunyore Girls High School (2021). AI-training focus includes data types such as Document and labeling workflows including Data Collection.

Labeling Experience

Client Support & Communications Officer (Attachment) — OnfonMedia (Jan–Mar 2026)

DocumentData Collection

Entered and updated client records into internal systems while ensuring information accuracy, completeness, and correct categorization. Organized and maintained documentation in shared digital folders following team filing conventions for easy retrieval. Proofread and formatted documents before submission to clients, catching errors and inconsistencies prior to delivery. • Data record entry and verification across internal systems. • Categorization and quality checking of client information. • Digital file organization and document preparation. • Proofreading and formatting for client-facing documents.

2026 - 2026

IT Support Technician (Attachment) — Acacia Premier Hotel (May–Aug 2025)

DocumentData Collection

Logged and updated service tickets in the hotel’s internal system daily, maintaining accurate up-to-date records across departments. Prepared structured daily and weekly progress reports summarizing activity according to established reporting expectations. Followed department checklists and escalation procedures to ensure tasks were completed reliably and communicated back to supervisors. • Daily ticket logging and record updates. • Progress/report summarization using structured formats. • Checklist-driven operations and escalation compliance. • Cross-department coordination through documented updates.

2025 - 2025

Administrative & IT Support Officer (Attachment) — KMTC (May–Jul 2024)

DocumentData Collection

Managed and updated student and staff data records in institutional databases, ensuring entries were correct and consistent. Cross-checked data across multiple sources for accuracy, identifying and correcting discrepancies before reports were finalized. Typed and formatted official documents such as letters and internal memos to a high standard of accuracy and presentation. • Database record management for students and staff. • Data verification and discrepancy correction. • Official document typing and formatting. • Physical and digital file organization for institutional records.

2024 - 2024

Education

Work History