Rachel Y.

Key Skills

Software

Don't disclose

Other

Top Subject Matter

Customer support operations and AI-enabled support workflows

Banking data entry

Documentation Domain Expertise

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

Client Relationship Manager at Zizix AI and Innovations Ltd (May 2020 - September 2025) with AI-driven support tools inv. Brings 14+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose and Other. Education includes Bachelor of Science, National Open University of Nigeria (2019) and Diploma, Nasarawa State Polytechnic (2008). AI-training focus includes data types such as Text and Document and labeling workflows including Data Collection.

Labeling Experience

Client Relationship Manager at Zizix AI and Innovations Ltd (May 2020 - September 2025) with AI-driven support tools involvement

Don't discloseTextData Collection

Managed and reviewed customer support interactions in a digital ticketing environment, using consistent documentation practices. Supported AI-driven support tools by ensuring recorded cases and resolutions were accurate, confidential, and usable for downstream quality checks. • Reviewed and assessed support interactions for quality and consistency • Maintained accurate documentation of all customer cases and outcomes • Processed client orders while emphasizing data privacy and confidentiality • Shared feedback and suggested workflow improvements based on recurring issues

2020 - 2025

Service Executive at First Bank of Nigeria Limited (July 2013 - February 2018) focusing on precise documentation and QC

OtherDocumentData Collection

Performed accurate data entry and quality control for banking customer interactions using Finacle Banking Software. Documented customer details, transactions, and account updates while ensuring strict data privacy and confidentiality. • Used Finacle Banking Software for accurate entry and quality control • Documented customer interactions and maintained up-to-date records • Handled sensitive customer account information in compliance with banking regulations • Resolved customer queries and ensured precise, timely processing of deposit/withdrawal requests

2013 - 2018

Education

Work History