Rachel D.

Key Skills

Software

Other

Top Subject Matter

Instructional content for service excellence

leadership capability

and operational readiness

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

Instructional Designer / Senior Instructional Designer progressing to learning function leadership (Yum! Brands/KFC US). Brings 16+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Master of Education, Bowling Green State University and Bachelor of Science, Bowling Green State University. AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Learning & Capability Director (Ethos Farm)

OtherTextData Collection

Own enterprise learning experience design and capability strategy across internal employees and external enterprise clients, translating business priorities and customer experience goals into measurable learning solutions. Lead learning technology reporting and AI-enabled learning improvements to strengthen relevance, speed, and quality, with adoption insights and ROI evidence for senior stakeholders. Build scalable learning pathways, design standards, and governance to improve consistency and engagement across multi-site, quality-sensitive service environments. • Define portfolio prioritization, sequencing, and governance standards for learning delivery • Design and deploy scalable onboarding and leadership/career growth learning journeys • Lead LMS/digital learning/analytics strategy and AI-enabled learning enablement • Manage learning teams, field delivery, and external partner/supplier governance

2023 - Present

Head of Learning & Performance Enablement (Yum! Brands/KFC US)

OtherTextData Collection

Led enterprise learning and performance enablement as a director-equivalent leader reporting within the People function, focusing on capability building aligned to commercial and operational outcomes. Operated learning analytics and ROI measurement processes and managed learning budgets to inform prioritization and continuous improvement. Implemented and scaled digital learning innovations (including micro-learning, games, and simulations) to increase learner confidence and operational efficiency. • Oversaw people and commercial leadership alignment of learning strategy • Managed analytics for learning productivity and ROI evidence • Scaled micro-learning and simulation-based learning innovations • Delivered global leadership development programs (e.g., RGM Academy)

2021 - 2023

Manager, Learning Design & Readiness (Yum! Brands/KFC US)

OtherTextData Collection

Directed learning and readiness initiatives across a large multi-site organization, translating operational product/service standards into role-based training and performance enablement. Led the design and delivery of scalable learning experiences to strengthen execution consistency and leadership bench strength. Implemented continuous improvement through iterative design cycles and stakeholder testing to ensure operational fit. • Owned multi-year learning roadmaps and readiness learning solutions • Led digital/experiential learning development and adoption improvements • Supported leadership transitions and organizational development needs • Measured impact via analytics and budget/project forecasting

2019 - 2021

Associate Manager, Learning Design and Readiness (Yum! Brands/KFC US)

OtherTextData Collection

Managed learning design responsibilities and scaled enterprise learning programs supporting operational standards compliance and consistent guest/customer experience. Led development of experience-led development journeys while maintaining instructional integrity, quality, and brand tone. Drove cross-functional collaboration with people and operations leaders to shape workforce capability strategies and annual performance cycles. • Developed competence frameworks and capability plans • Guided learning roadmaps aligned to brand and operational priorities • Supported succession/talent pipeline readiness via learning solutions • Collaborated with matrixed stakeholders to align learning with commercial outcomes

2017 - 2019

Senior Instructional Designer to Associate Manager roles (Yum! Brands/KFC US)

OtherTextData Collection

Advanced instructional design and performance enablement for a large franchised multi-site hospitality organization, supporting standardized execution and leadership bench strength. Built and deployed learning solutions that operationalized role expectations, promotional readiness, and customer experience outcomes at enterprise scale. Applied learning analytics and productivity analysis processes to inform continuous improvement and quantify ROI for internal and external deliverables. • Designed and implemented leadership development and readiness programs • Improved digital and blended learning adoption using pilot feedback • Established learning function productivity/ROI measurement processes • Coached teams and grew instructional designers into senior roles

2014 - 2017

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Education

Work History