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Label Studio
Text
Video
Audio
Classification
Segmentation
Text Generation
Transcription
Data Collection
Evaluation/Rating
Cuboid
Object Detection
Bounding BoxI managed and maintained rewards catalog consisting of 5-20 pages, providing product image classification information like size, color, gender, product name, item code(SUK), brief description, points, category, availability, fulfilments rule, T&Cs etc I also used classified and text generation to label text and audio data from customer ticket enquiry and inbound calls, correctly labelling each data into its appropriate category.
ImageClassificationI managed and updated rewards catalog by organizing available rewards items, ensuring accurate product information like size, color, quantity, item gender labels, etc and maintaining an attractive selection for customers. I also monitored rewards inventory levels, track stock movement. I worked on 2-3 loyalty programs per month. I mainted company's catalog consisting of 6-10 product pages.
AudioSegmentationI received inbound calls from customer and had to tag those calls into its appropriate segments based on customer needs and support rendered, example; eligibility, double deductions, loan application assistance, technical support, new customer, return customer, verification requests, onboarding, failed transfers, password resets etc I had to take 40 inbound calls and 20 chats per day.
TextClassificationI handled inbound customer communications (via socials, email, SMS, chat, Bots, video calls, and ticket systems) for loan and payment enquiries and translated user questions into actionable support steps. Managed high daily volume of calls and chats by categorizing requests such as application status, disbursement, and debits, then responding with accurate guidance. Produced recurring activity and performance reports to support operational monitoring and decision-making. • Responded to ~40 inbound calls daily regarding loan & payment enquiries and processes. • Addressed ~20 customer chats daily using the company chat app to guide customers through next steps. • Sent daily/weekly/monthly activity and target reports by due dates. • Supported customer retention by updating and engaging customers on new products and packages.
Project Management Certification, Project Management
Customer Service Management Certification, Customer Service Management
Digital Marketing Support Specialist
Partnership and Customer Success Manager
