Prokez

Key Skills

Software

Labelbox

Label Studio

Top Subject Matter

Renewable Energy / Cleantech

Customer Experience / Conversational AI

SalesTech / CRM AI

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Text

Document

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Transcription

Text Summarization

Question Answering

Evaluation/Rating

Freelancer Overview

While I do not have direct experience in data labelling or AI training data annotation, I bring over nine years of hands-on expertise in high-volume data handling, quality assurance, performance analysis, and team training. I believe that these skills are highly transferable to data labelling and AI model training projects. My background has equipped me with a sharp eye for accuracy, a strong ability to follow complex instructions, and a proven capacity to turn raw data into structured, usable insights that drive measurable improvements. In my roles at Outsource Global Technologies and Green and Smart Technologies, I managed quality assurance for teams of 40+ agents, monitored and evaluated thousands of daily customer interactions, and conducted detailed win/loss analyses using data-driven methods to enhance accuracy and operational performance. I was responsible for developing clear guidelines, training team members on proper documentation and classification standards, and ensuring data consistency across CRM systems, including Salesforce and HubSpot. I am highly motivated to bring this same reliability, precision, and commitment to high-quality output to data labelling and AI training work, contributing meaningfully to the development of better, more accurate AI models.

Education

Work History