R&D Engineer – VoIP & AI (LLM pipeline integration for enterprise QA and ticket analytics)
Developed LLM-based tools that ingest organizational text data and generate structured outputs using modern language models. Implemented semantic retrieval over knowledge bases to support question answering and automated FAQ creation at business scale. Built a natural-language-to-query assistant that converts user questions into JQL for surfacing engineering progress and metrics. • Built a Customer FAQ Generator using Claude Sonnet to ingest Jira tickets, perform semantic search over Confluence, and auto-generate structured FAQs. • Created an NLP dashboard that converts natural language queries into JQL and displays live per-engineer ticket progress and sprint metrics. • Integrated secure and production-grade systems work to support deployment of AI features in a router firmware environment. • Delivered organization-wide adoption across all business units serving 500+ employees.