Priscilla E.

Key Skills

Software

Scale AI

Micro1

Top Subject Matter

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Top Data Types

Image

Video

Text

Top Task Types

Transcription

Data Collection

Text Generation

Object Detection

Question Answering

Text Summarization

Evaluation/Rating

Freelancer Overview

PRISCILLA ESIN [email protected] | +234 814 753 8038 | Wuse, Zone 1, Abuja | Linkedin Results-driven professional with a solid foundation in customer experience and project management. I consistently leverage my skills and competencies to achieve set goals and objectives, particularly excelling in community engagement, customer support and customer experience. My proven track record in customer retention demonstrates a commitment to delivering exceptional customer service. PROFESSIONAL EXPERIENCE Customer Support Representative/Sales 01/2024 – 08/2025 Surge LTD Remote Managed and engaged with 100+ active customers daily, building strong • rapport through personalized, high-quality conversations. Utilized warm, empathetic, and relationship-focused communication to • enhance customer experience and satisfaction. Consistently exceeded performance targets, maintaining a 3.5% engagement- • to-conversion ratio and a 75% successful upsell rate. Skilled at guiding conversations from casual support inquiries to value-driven • product or service recommendations. Supported clients in improving their platform performance and visibility, • helping accounts grow from lower tiers to higher rankings. Monitored customer behavior and engagement patterns to refine • communication strategies, increase retention, and maximize revenue. Customer Support Representative 10/2024 – 12/2024 SS3 JABI ABUJA Developed customer service protocols that improved call resolution time by • 65% Resolved cus

Education

Work History