Preston G.

Key Skills

Software

Other

Telus

Top Subject Matter

E-commerce seller support and customer service

Marketplace operations and policy compliance

AI training datasets and e-commerce chatbot responses

Top Data Types

Text

Document

Top Task Types

No task types listed

Freelancer Overview

Senior AI Quality Review Analyst. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Outlier, Other, and TELUS. Education includes Bachelor of Science, University of Central Florida (2016) and Associate of Arts, Valencia College (2014). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Senior AI Quality Review Analyst

Text

As a Senior AI Quality Review Analyst at Outlier AI, I reviewed AI-generated text responses for factual accuracy, clarity, and compliance with platform guidelines. I consistently maintained high throughput and accuracy, ensuring quality in seller-AI interactions. I contributed to AI model improvements through analytical reporting and mentoring junior analysts. • Performed daily evaluation of 120+ AI-generated text responses on seller-support platforms. • Participated in calibration sessions to align annotation guidelines and standardize quality metrics. • Identified and reported recurring AI response failures for product team action. • Mentored junior teammates, improving overall team performance.

2022 - Present

E-Commerce Policy & Quality Specialist

OtherText

As an E-Commerce Policy & Quality Specialist at Arise Virtual Solutions, I reviewed AI-assisted and human-generated seller interactions for policy compliance and accuracy. I flagged and escalated non-compliant or incorrect AI responses, ensuring content adhered to strict guidelines. I maintained documentation and contributed to quality review process improvements. • Reviewed marketplace listings, policy inquiries, and AI-supported interactions for adherence to platform rules. • Applied updated policies to evaluate disputes and category questions effectively. • Escalated inaccurate platform or AI content for correction by senior leads. • Updated internal documentation with policy revisions regularly.

2019 - 2021

Content Accuracy & Compliance Reviewer

TelusText

As a Content Accuracy & Compliance Reviewer with TELUS International AI, I evaluated AI training datasets and chatbot response outputs for linguistic and factual accuracy. I checked e-commerce Q&A threads for policy adherence and recommended rewrites of faulty AI responses. I also contributed to reviewer training materials and collaborated to resolve ambiguous cases. • Assessed AI-generated content for linguistics, facts, and policy compliance across varied projects. • Identified ambiguous, misleading, or incorrect chatbot answers and flagged them for correction. • Supported the creation of reviewer guidance materials and escalation protocols. • Exceeded throughput targets while maintaining quality and documentation standards.

2017 - 2019

Education

Work History