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PREM SHIVADE IT Consulting | Email & Chat Support Specialist š§ [email protected] | š +91-7038651441 | š Nashik, Maharashtra, India | š¼ LinkedIn: linkedin.com/in/premshivade CAREER OBJECTIVE Motivated and detail-oriented management student seeking an entry-level role in IT Consulting, Email Support, or Chat Support. Committed to delivering exceptional client experiences, resolving queries efficiently, and contributing to organizational growth through strong communication, analytical thinking, and technical understanding. EDUCATION CORE SKILLS & COMPETENCIES CERTIFICATIONS & TRAINING ACADEMIC PROJECTS LANGUAGES English (Professional Proficiency) ā¢ Hindi (Fluent) ā¢ Marathi (Native) DECLARATION I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. Date: ___________ Prem Shivade Nashik, Maharashtra 2024 ā Present | Master of Business Administration (MBA) R.C. Patel Institute of Management Research & Development, Shirpur R.C. Patel Education Trust | Nashik, Maharashtra 2021 ā 2024 | Bachelor of Commerce (B.Com) University, Maharashtra š¬ Customer Support Email & Live Chat Support (B2B/B2C) Helpdesk & Ticketing Systems (Freshdesk, Zendesk) Customer Query Resolution & Escalation SLA Management & First Call Resolution š IT Consulting Business Process Analysis IT Solutions Documentation Requirements Gathering & Client Onboarding Basic ER