Precious O.

Key Skills

Freelancer Overview

OKEREKE PRECIOUS AMARACHI 08087655725 Email address: [email protected] No 4 Sarkin Yaki by Burma road kano , kano state PROFESSIONAL SUMMARY Dedicated and customer-focused Customer Service Representative with experience in handling customer inquiries, resolving complaints, and delivering high-quality service. Skilled in communication, problem-solving, and maintaining positive customer relationships. Committed to improving customer satisfaction and supporting business success. KEY SKILLS • Excellent verbal and written communication • Customer complaint resolution • Active listening and empathy • Problem-solving abilities • Time management and multitasking • Team collaboration • Attention to detail WORK EXPERIENCE Customer Service Representative Fusion core 2023 - 2024 • Respond to customer inquiries via phone, email, and chat in a professional manner • Resolve customer complaints efficiently, improving satisfaction rates • Maintain accurate records of customer interactions • Provide product and service information to customers • Collaborate with team members to improve service processes Customer Service Assistant Bright path 2021- 2023 • Assisted customers with product selection and inquiries • Handled returns, exchanges, and complaints • Maintained a clean and organized work environment • Supported team in achieving daily service targets EDUCATION BA Religion and human relations Nnamdi Azikiwe university (UNIZIK) 2025 REFERENCES Available upon request