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Freelancer

Freelancer

Customer Success & Operations Specialist

Canada flagToronto, Canada

Key Skills

Software

Other

Top Subject Matter

Language identification and AI content evaluation for machine learning datasets

Top Data Types

TextText

Top Task Types

Text SummarizationText Summarization
TranscriptionTranscription
Data CollectionData Collection
Computer Programming/CodingComputer Programming/Coding
Prompt + Response Writing (SFT)Prompt + Response Writing (SFT)
Point/Key PointPoint/Key Point

Freelancer Overview

Customer Success & Operations Specialist. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Post Graduate Diploma, Conestoga College (2022) and Bachelor of Technology, Kurukshetra University (2020). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

AI Data Annotator (Remote) | Toronto, Canada | Aug 2024 – May 2026

OtherTextText

Reviewed AI-generated responses to assess language identification accuracy and adherence to project guidelines. Compared outputs from multiple AI models and selected the correct evaluation using the provided criteria. Performed data quality checks by identifying errors and providing reliable ratings to support improved model performance. • Labeled languages and dialects while maintaining annotation accuracy and consistency • Resolved annotation discrepancies with quality reviewers to improve agreement and consistency • Followed detailed instructions for machine learning dataset annotation and validation • Maintained confidentiality and complied with annotation standards and productivity targets

2024 - 2026

Education

C

Conestoga College

Post Graduate Diploma, Information Technology Business Analysis

Post Graduate Diploma
2021 - 2022
K

Kurukshetra University

Bachelor of Technology, Computer Science Engineering

Bachelor of Technology
2016 - 2020

Work History

R

Royal Bank of Canada

Customer Support Operations Specialist

Toronto
2022 - 2024
R

Royal Bank of Canada

Customer Success & Operations Specialist

Toronto
2022 - 2024