Piah M.

Key Skills

Software

No software listed

Top Subject Matter

Customer relations and administrative records

Sales Domain Expertise

customer feedback

Top Data Types

Text

Image

Document

Top Task Types

Data Collection

Freelancer Overview

Customer Relations Officer, SKK Technologies Ltd (2022 – Present). Brings 18+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Urban Planning, Makerere University (2009). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Customer Relations Officer, SKK Technologies Ltd (2022 – Present)

TextData Collection

Updated and maintained customer records and databases by accurately capturing and verifying textual information for daily use. Processed high volumes of customer inquiries and ensured all entries remained consistent and error-free within internal systems. Supported office documentation and follow-up workflows by keeping structured records up to date. • Data capturing and record updating • Data verification and quality control • Reporting support through accurate data entry • Correspondence tracking and documentation filing

2022 - Present

Trade Development Representative, Top Image Africa (2016 – 2020)

TextData Collection

Prepared sales and customer feedback reports by entering and maintaining accurate textual data for management use. Updated and maintained client databases to track interactions and business development activities through consistent data entry. Captured and processed market data to support business growth reporting and client engagement outcome logging. • Sales/customer feedback report data entry • Client database updating and maintenance • Market data capture and processing • Logging engagement outcomes for reporting

2016 - 2020

Customer Relations Officer, The Copycat Uganda Ltd (2009 – 2014)

TextData Collection

Performed front-office data entry and record keeping by entering and maintaining customer information in internal systems. Managed document processing and correspondence support while ensuring service record details were accurately logged. Resolved customer concerns and recorded outcomes to maintain reliable textual records for ongoing operations. • Customer information data entry • Filing and record keeping • Document processing support • Logging outcomes of customer issues

2009 - 2014

Education

Work History