Philip O.

Key Skills

Freelancer Overview

OLUWATOKI Philip Oluwaseun Minna, Nigeria | +234-708-944-1145 | [email protected] Professional Summary Customer Success and Onboarding Professional with 4+ years of experience in fintech and customer-facing operations. Proven record of owning end-to-end customer journeys, maintaining 92%+ overall performance rating, and achieving 100% Quality Assurance score across four consecutive quarters. Experienced in managing escalations, facilitating onboarding processes, maintaining compliance documentation, and collaborating cross-functionally with product, compliance, and operations teams. Passionate about remote-first work and enabling global access to employment opportunities. Experience Moniepoint Microfinance Bank | Customer Support Officer  2023-Present Own end-to-end resolution for merchants and customers onboarding onto fintech payment and terminal services. Maintain 92%+ overall assessment rating since joining the company. Achieved 100% Quality Assurance score across the past four consecutive quarters. Serve as primary point of contact for new merchants during account activation and service setup. Guide customers through documentation requirements and compliance verification processes. Manage escalations involving transaction disputes, terminal deployment, KYC verification, and account onboarding delays. Collaborate with Legal, Compliance, Operations, and Technical teams to resolve onboarding blockers. Ensure complete and accurate data capture within Zendesc, Jira

Education

Work History