Philip B.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer support and sales for financial services

Data cleaning and reporting

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

Question Answering

Text Summarization

Freelancer Overview

AI Customer Support Assistant (freelance project). Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose, Microsoft Excel & AI tools (e.g., and ChatGPT). Education includes Bachelor of Science, Kenyatta University (2019). AI-training focus includes data types such as Text and labeling workflows including Question Answering and Text Summarization.

Labeling Experience

AI Data Cleaning & Reporting Tool (freelance project)

TextText Summarization

Developed an AI-assisted data cleaning and reporting workflow to transform raw datasets into structured, actionable outputs. Used AI tooling alongside Excel to clean, organize, and summarize data for downstream reporting. Emphasized quality checks during cleaning to support reliable summaries. • Cleaned and validated dataset contents in Excel • Used AI to assist with organizing and summarizing records • Produced actionable reports from cleaned datasets • Performed consistency and accuracy checks during preparation

2022 - 2023

AI Customer Support Assistant (freelance project)

Don't discloseTextQuestion Answering

Built and applied a ChatGPT-based customer support assistant to generate fast and accurate responses. Focused on prompt-driven generation of consistent, helpful answers for customer inquiries. Used outputs to reduce response latency and improve communication quality. • Generated customer response drafts using prompt engineering • Ensured response consistency across similar inquiry types • Improved workflow speed by standardizing response patterns • Validated response quality for accuracy and usefulness

2022 - 2023

Education

Work History