Phanchita I.

Key Skills

Software

Other

Top Subject Matter

Trust & Safety / Content Moderation Quality Assurance

Trust & Safety Operations / Quality Assurance

Customer Experience Operations (non-labeling service work)

Top Data Types

Text

Document

Top Task Types

Data Collection

Transcription

Text Summarization

Classification

Text Generation

Freelancer Overview

Platform Experience Associate (Trust & Safety | Thai Market) — Accenture. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Microsoft Excel. Education includes Bachelor of Arts, Maejo University. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Platform Experience Associate (Trust & Safety | Thai Market) — Accenture

Text

Reviewed and moderated textual content as part of Trust & Safety and Customer Experience quality operations. Conducted quality auditing and root cause analysis (RCA) to identify quality gaps and improve adherence to policies. Supported policy governance and stakeholder collaboration to drive actionable quality improvements and operational support. • Performed content review and moderation checks for Thai market operations • Identified quality gaps using RCA and trend analysis • Assisted in policy implementation across teams • Delivered insights to improve operational quality and compliance

2025 - Present

Quality & Support | Trust & Safety | Customer Experience — Accenture

Text

Managed Trust & Safety and policy-related quality assurance activities for platform content and customer experience workflows. Handled complex policy escalations and sensitive cases while maintaining compliance with platform policies and guidelines. Contributed to quality improvements through feedback, insights, and continuous operational support. • Conducted quality assurance and quality auditing activities • Performed RCA (root cause analysis) for quality issues • Supported content moderation and customer experience processes • Collaborated with stakeholders to improve quality outcomes

2022 - 2025

Customer Service Representative — TDCX

Text

Provided customer service support and resolved customer issues with attention to performance KPIs. Supported operational delivery in a fast-paced environment by maintaining consistent service quality. Focused on effective communication and issue resolution rather than AI model training. • Resolved customer issues professionally and efficiently • Met customer service and performance KPIs • Supported operational workflows • Maintained high service quality standards

2021 - 2021

Education

Work History