Perpetual W.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer support operations and IT incident documentation

IT support documentation and data logging

Administrative data entry

Top Data Types

Document

Text

Top Task Types

Data Collection

Freelancer Overview

IT Intern, Spotted Anywhere Ltd (Feb 2021 – Jun 2021). Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose and Microsoft Excel. Education includes Bachelor of Science, United States International University–Africa (2025) and Diploma in Software Engineering, Zetech University (2023). AI-training focus includes data types such as Computer Code, Programming, and Document and labeling workflows including Data Collection.

Labeling Experience

Data Entry Assistant, Solutions Autohire (Jan 2024 – Mar 2024)

DocumentData Collection

Entered and verified customer and transaction records to maintain high data accuracy for administrative processing. Digitized and organized large volumes of documents to improve retrieval and reduce file processing time. Streamlined document flow between departments by supporting scanning, sorting, filing, and approval-ready organization. Created and maintained electronic archives to strengthen data organization and traceability across operational workflows. • Achieved 98% data accuracy through careful entry and verification • Digitized 1,200+ documents and improved retrieval • Streamlined document flow between departments • Maintained electronic archives and supported scanning/filling

2024 - 2024

IT Intern, Kenya Women & Children’s Wellness Centre (Feb 2023 – Jun 2023)

Don't discloseDocumentData Collection

Supported IT operations by contributing to incident resolution workflows and reducing user support delays. Prepared reports, documentation, and data logs in line with departmental requirements using structured record-keeping practices. Assisted staff and clients with system navigation to improve service efficiency and satisfaction. Followed IT procedures and protocols to reduce common technical errors within the team and handled inquiries and complaints professionally. • Resolved incidents to reduce support delays by 15% • Produced reports, documentation, and data logs • Assisted users with system navigation • Followed IT procedures and handled inquiries

2023 - 2023

IT Intern, Spotted Anywhere Ltd (Feb 2021 – Jun 2021)

Don't discloseData Collection

Provided customer-facing support workflow that involved reviewing user-reported issues and resolving them on first contact using internal IT procedures. Generated daily operational reports and documentation from collected ticket and usage information to support management decisions. Guided clients on system usage, helping reduce repeat inquiries through clarified instructions and troubleshooting steps. • Managed customer support tickets and performed issue triage • Resolved over 85% of issues on first contact • Produced daily operational reports and documentation • Adhered to company IT and operational procedures

2021 - 2021

Education

Work History