Pelican

Key Skills

Software

Other

Mercor

Don't disclose

Top Subject Matter

Customer support

sentiment analysis

LLM evaluation

Top Data Types

Text

Image

Video

Document

Top Task Types

RLHF

Evaluation/Rating

Text Generation

Fine-tuning

Question Answering

Cuboid

Classification

Freelancer Overview

Customer Support Intern focusing on NLP sentiment analysis and prompt/LLM evaluation (SmartAsset Inc). Brings 4+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Don't disclose. Education includes Bachelor of Science, Rutgers University (2023) and Certificate, WorldQuant University (2023). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Text Generation.

Labeling Experience

Applied Data Science Lab - end-to-end tweet sentiment analysis pipeline using RoBERTa (WorldQuant University)

Don't discloseTextText Generation

Built an end-to-end NLP pipeline to classify scraped tweets into sentiment categories and power a live dashboard with real-time predictions. Prepared and used model-ready text inputs from web-scraped data for downstream sentiment classification and analytics. Benchmarked and integrated RoBERTa-based predictions into visualization workflows for interactive review. • Generated sentiment labels (positive/neutral/negative) from tweet text • Integrated CardiffNLP RoBERTa model outputs into a Streamlit app • Enabled real-time text prediction and time-series trend visualization • Supported exploratory analysis via word clouds and live sentiment dashboards

2023 - Present

Data Analyst (AI evaluation & quality assessment focus)

Text

Performed recurring dataset quality assessments and anomaly detection to ensure the integrity of text-based records used for downstream analysis. Reviewed and cross-checked outputs against quality standards to support reliable data-driven decision-making for large-scale company datasets. Delivered structured feedback and recommendations to guide improvements in operational patterns relevant to AI evaluation workflows. • Validated and monitored 5,000+ records monthly for accuracy and consistency • Identified trends and inconsistencies using SQL/statistical analysis • Built Python workflows to automate data preparation while maintaining strict quality criteria • Provided detailed feedback impacting 50,000+ users and supporting continuous improvement

2024 - 2025

Customer Support Intern focusing on NLP sentiment analysis and prompt/LLM evaluation (SmartAsset Inc)

Don't discloseText

Provided feedback and evaluations for LLM/prompt performance to improve service quality and address service gaps. Supported text-based inquiry handling using structured communication protocols to enhance accuracy of responses. Contributed to ongoing process improvements through timely observations and follow-ups based on customer interactions. • Reviewed and evaluated prompt/service responses against expected outcomes • Logged recurring issues to inform model/service improvements • Improved response accuracy through protocol-driven handling • Coordinated iterative feedback loops for continuous improvement

2022 - 2022

Education

Work History