Peace S.

Key Skills

Software

Other

Top Subject Matter

Technical support data quality and operational records

Financial and computer-based records digitization and integrity

Customer support case records and operational data quality

Top Data Types

Text

Document

Top Task Types

Data Collection

Entity (NER) Classification

Function Calling

Freelancer Overview

Technical Support Intern–GAO Tek Inc.. Brings 10+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal, Proprietary Tooling, and Other. Education includes AI Era Certification, HP (2026) and Technical Support Program, Digital Witch Support Community (2025). AI-training focus includes data types such as Text and Document and labeling workflows including Data Collection, Entity (NER) Classification, and Function Calling.

Labeling Experience

Technical Support Intern–GAO Tek Inc.

TextData Collection

Currently working as a Technical Support Intern, involving structured handling of operational information and evidence-based review of reported issues. Responsibilities include managing incoming support queries and coordinating across teams to maintain data accuracy and communication consistency. This role supports downstream troubleshooting workflows by ensuring records are accurate and traceable. • Manage technical support queries and internal operational tasks. • Collaborate cross-functionally to ensure data accuracy. • Maintain communication across remote time zones. • Ensure operational records remain consistent and reliable.

2026 - Present

Data Entry Specialist (Contract)--Exput Cooperative Organisation

OtherDocumentData Collection

Worked as a Data Entry Specialist managing and analyzing computer-based records, emphasizing system integrity and accurate record processing. The work involved building and maintaining structured digital databases and reducing processing errors through better organization. Activities are aligned with high-accuracy data handling suitable for dataset creation and quality control. • Managed computer-based records and analyzed financial records in Advanced Excel. • Built a streamlined digital database from the ground up. • Reduced record-processing errors by 40% through improved data integrity practices. • Maintained system integrity while digitizing and organizing records.

2024 - 2026

Automated Lead Intelligence (Technical Project)

TextData Collection

Built an Automated Lead Intelligence system using Airtable and Apify to generate leads with high data accuracy. The work maintained 98% data accuracy and eliminated manual entry, indicating strong data collection, verification, and organization practices. This project supports dataset creation for lead intelligence use cases. • Developed lead generation workflow using Airtable and Apify. • Maintained 98% data accuracy. • Eliminated manual data entry. • Organized and verified collected lead information.

2024 - 2024

Support-to-Engineering Pipeline (Technical Project)

TextFunction Calling

Developed an automated Support-to-Engineering pipeline using Zendesk, Zapier, and ClickUp to reduce manual task creation time. While not explicitly an AI training labeling task, it involved orchestrating operational data flows that can support automated classification/routing pipelines. The system improved the efficiency and consistency of how support data is converted into engineering tasks. • Built automation connecting Zendesk with Zapier and ClickUp. • Reduced manual task creation time by 90%. • Streamlined workflow routing from support to engineering. • Improved operational consistency through automation.

2024 - 2024

Customer Support & Operations Associate–Jsmino Gadgets

TextEntity (NER) Classification

In the Customer Support & Operations Associate role, used CRM tools to track and resolve technical product issues with judgments grounded in observable evidence. This included maintaining accurate records of customer interactions and issues within support platforms, contributing to high-quality labeled operational data. The work required structured documentation of cases and outcomes. • Used Zendesk/HubSpot to track and resolve technical product issues. • Ensured judgments were based on observable evidence. • Overhauled inventory management systems using precise data reporting. • Implemented automation that reduced manual labor by 15 hours per week.

2023 - 2024

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Education

Work History