Pauline M.

Key Skills

Software

Other

Top Subject Matter

Sales enablement training

customer communication

performance evaluation

Top Data Types

Text

Document

Image

Top Task Types

No task types listed

Freelancer Overview

Sales and Appointment Trainer (CCK Global). Brings 11+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Master of Management, Oral Roberts University and Bachelor of Science, USIU-Africa. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Trainer (Africa School of Project Management)

OtherText

Provided capacity-building training as a Trainer for humanitarian organizations, creating and facilitating customer service and public relation trainings for multiple government and UN-related entities. Produced training presentations, manuals, and aids, and conducted impact assessments to determine training effectiveness. The role emphasizes structured instruction and evaluation rather than AI data labeling.• Designed and facilitated trainings/development for customer service and public relations across multiple organizations.• Generated training presentations, manuals, and training aids to improve learner outcomes.• Conducted assessments to measure training impact and maintained high performance ratings in customer-relations-related competencies.• Completed detailed documentation of programmatic activities, training sessions, and stakeholder interactions.

2018 - Present

Sales and Appointment Trainer (CCK Global)

Text

Served as a Sales and Appointment Trainer coaching staff on lead generation, appointment setting, and client communication techniques. While not explicitly AI annotation, the role included structured evaluation of employee performance using metrics and conversion results. Focused on improving outbound engagement through targeted coaching, workshops, and training materials.• Trained employees via voice, chat, and email support methods for outreach effectiveness.• Conducted workshops and role-plays for outbound calling, objection handling, and client engagement.• Created training scripts and materials for qualifying leads and appointment-setting processes.• Monitored performance and delivered continuous feedback using performance metrics and appointment conversion outcomes.

2025 - 2026

Centre Manager, Training and Development (Centum: Ajiry Program by Mastercard Foundation)

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Led training and development activities for the Ajiry Program, including mentoring participants and running professional development seminars. The work involved designing assessment tools to measure program outcomes and ripple effects after training interventions. While not a conventional AI labeling role, it reflects structured training with outcome evaluation and documentation.• Trained and coached youths on enterprise development, funding proposal seeking, and business expansion.• Developed and delivered training programs and professional seminars for startup and unemployed youths.• Designed assessment tools to measure program ripple effects and achievements.• Coordinated with stakeholders to present targeted training on IT, Cyber Security, and Entrepreneurship.

2020 - 2021

Education

Work History