Pauline C.

Key Skills

Software

Other

Appen

Mercor

Remotasks

Telus

Toloka

Top Subject Matter

Customer support operations and CRM record management

AI automation for client communication and administrative record updates

Top Data Types

Document

Image

Video

Top Task Types

Function Calling

Object Detection

Text Generation

Question Answering

Text Summarization

Fine-tuning

Transcription

Data Collection

Classification

Freelancer Overview

Customer Support Specialist — LTV Plus. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other and ClickUp. Education includes Bachelor of Arts, Moi University (2022). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Function Calling.

Labeling Experience

Independent Virtual Assistant — remote admin and customer support (AI automation workflow implementation)

TextFunction Calling

Implemented AI automation to handle routine follow-ups and data entry, improving response times and reducing manual workload. Built and managed task workflows in ClickUp to ensure accurate handling of client communications and records across simultaneous engagements. Maintained accurate digital records and streamlined processes, eliminating scheduling conflicts. • Data involved: customer/client communication text and follow-up contents • Annotation/training style activity: automated data entry and routine response handling via AI workflows • Tools: ClickUp automations/workflows and AI automation tools (ChatGPT, Zapier, Claude) • Outcome focus: improved turnaround time, reduced manual effort, fewer conflicts

2024 - Present

Customer Support Specialist — LTV Plus

OtherText

Provided customer support and reviewed customer information/documentation to ensure completeness before processing requests. Maintained accurate customer records and updated CRM systems after each interaction to support downstream handling. Achieved and sustained high customer satisfaction through consistent, accurate communication and efficient issue resolution. • Data involved: customer inquiry records and documentation completeness checks • Labeling/annotation activity: classification of request status/completeness and record updates in CRM • Tools: HubSpot/Zendesk/CRM management implied in role scope • Outcome focus: customer satisfaction (90% and above)

2021 - 2023

Education

Work History