Paul O.

Key Skills

Freelancer Overview

Paul Ogunsola O. Customer Support Specialist Email: [email protected] | Phone: +234 81429714 | Jos, Nigeria Profile Detail-oriented Customer Support and Operations Specialist with 3 years of experience in remote environments, documentation management, quality review, workflow compliance, and customer- facing communications. Skilled in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams for business operations, reporting, collaboration, and process documentation. Demonstrated ability to analyze information, maintain high accuracy standards, evaluate complex scenarios, and communicate findings clearly to internal and external stakeholders, experienced in working independently within distributed teams while maintaining productivity, accountability, and attention to detail. Core Competencies Microsoft Word | Microsoft Excel | Microsoft PowerPoint | Microsoft Outlook | Microsoft Teams | OneNote | Data Annotation & Review | Prompt Evaluation | Quality Assurance | Documentation Management | Process Improvement | Data Validation | Written Communication | Remote Collaboration | Customer Experience Analysis | Workflow Optimization | Problem Solving | Research & Analysis | Knowledge Management | Attention to Detail Professional Experiences Customer Support Specialist Jan 2026 – Present | (Remote) Dreamport • Managed an average of 80–100 customer inquiries and complex travel-related requests daily while maintaining high standards of accuracy, profession