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Freelancer Overview
JOY ANTHONY EDET Email: [email protected] | Phone: +234 707 874 1274 | Nigeria PROFESSIONAL SUMMARY Customer-focused professional with experience in cashier operations, customer service, and floor supervision within hospitality environments. Skilled in handling financial transactions, resolving customer complaints, supervising staff, and maintaining high service standards in fast-paced workplaces. CORE SKILLS Customer Service & Customer Relations (cid:127) Cash Handling & POS Operations (cid:127) Complaint Resolution (cid:127) Team Supervision (cid:127) Daily Cash Reconciliation (cid:127) Communication Skills (cid:127) Problem Solving (cid:127) Multitasking (cid:127) Attention to Detail PROFESSIONAL EXPERIENCE Mania House – Lagos, Nigeria | Head Cashier / Floor Supervisor (2025 – Dec 2025) (cid:127) Supervised daily floor operations and coordinated staff activities. (cid:127) Managed cashier operations including POS transactions and reconciliation. (cid:127) Resolved customer complaints and ensured high satisfaction. (cid:127) Monitored staff performance and maintained service standards. Taj – Lagos, Nigeria | Customer Service Supervisor (2024) (cid:127) Supervised customer service operations. (cid:127) Handled escalated customer complaints. (cid:127) Maintained service quality and professional communication. Grenadine Lagos | Cashier / Customer Service Representative (2023 – 2024) (cid:127) Processed payments and maintained financial records. (cid:127) Assisted custom