Patrick J.

Key Skills

Software

Other

Top Subject Matter

Technical support workflows and guideline-compliant text evaluation

Content moderation/policy compliance and analytical text evaluation

Educational evaluation of written responses and reasoning

Top Data Types

Text

Document

Top Task Types

Text Generation

Freelancer Overview

Customer Support Specialist (AI/quality evaluation of text submissions) — TechFlow Solutions (Remote). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Other. Education includes Bachelor of Engineering, University of Port Harcourt. AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Text Generation.

Labeling Experience

Customer Support Specialist (AI/quality evaluation of text submissions) — TechFlow Solutions (Remote)

Text

Evaluated and reviewed text-based inputs against layered SOPs, ensuring strict guideline adherence and high-quality outputs. Audited technical ticket submissions for logic gaps, linguistic compliance, and data integrity while maintaining a consistent quality metric. • Reviewed 50+ technical ticket submissions daily. • Ensured 98% QA/satisfaction by auditing inputs and resolving errors. • Conducted textual reviews and peer interaction audits for guideline alignment. • Documented operational edge cases to improve downstream workflows.

2023 - Present

Freelance Content Reviewer & Evaluator — Upwork (Remote)

OtherText

Performed ongoing review and evaluation of text-based content for analytical accuracy, structural logic, policy compliance, and clarity. Produced structured taxonomy-driven evaluations and justification text by comparing outputs against complex client criteria. • Audited 200+ content assets and text entries monthly. • Generated structured evaluations with textual justifications. • Cross-referenced discrepancies against client matrices. • Maintained precision while adapting to changing instructions and policies.

2022 - 2024

Online Tutor & Educational Evaluator — Preply & Private Practice (Remote)

OtherTextText Generation

Delivered AI-like educational evaluation by reviewing written responses and logic-based problem-solving steps, then generating detailed feedback for improvement. Identified cognitive edge cases from learner profile data and applied findings to refine evaluation metrics. • Reviewed complex compositions and logical solution steps. • Generated granular textual feedback and error classifications. • Analyzed data from 40+ concurrent profiles. • Isolated cognitive edge cases to optimize learning outcomes.

2021 - 2023

Education

Work History