Palesa Michelle G.

Key Skills

Freelancer Overview

PALESA MICHELLE GABAREBOLWE P. O. Box 601673 Gaborone, Botswana Email: [email protected] Phone: +267 72407642 | 77614647 | Driver’s License: Class B PROFESSIONAL SUMMARY Results-oriented administrative and front office professional with experience in hospitality, operations, guest relations, and office administration. Skilled in managing bookings, coordinating operational tasks, handling accounts receivable, and maintaining organized records. Proven ability to support daily operations, manage high call volumes, and ensure efficient service delivery while maintaining excellent customer satisfaction. CORE COMPETENCIES AND SKILLS Administrative Support Office Coordination Front Office Operations Accounts Receivable Management Customer Relationship Management Booking and Reservation Management Microsoft Office (Word, Excel, Outlook) Hospitality Systems (Apex & Protel) Record Management and Documentation Team Collaboration Time Management PROFESSIONAL EXPERIENCE Cresta Maun Resort-Receptionist 06/2022 -03/2024 | 12/2025-Present Welcomed guests and served as the first point of contact, ensuring a professional and friendly front-desk experience. Completed daily administrative tasks including filing, photocopying, and uploading documents to company servers to maintain accurate records. Managed approximately 350 inbound calls per month, converting an estimated 60 confirmed bookings and 30 provisional bookings. Prepared room