Research Assistant — Undergraduate Researcher, Department of Computer Science, Anchor University (Jan 2024 – Aug 2024)
Developed a machine learning-based university enquiry chatbot that relied on labeled intent/action datasets derived from real university enquiry sources. Cleaned and preprocessed FAQ and interview-derived text data to prepare it for model training and evaluation in a Rasa NLU pipeline. Evaluated the trained system using Rasa DIET classifier cross-validation to measure intent recognition and action prediction performance. • Curated university enquiry text from FAQs, student interviews, and administrative records • Performed data cleaning and preprocessing for NLU training • Used Rasa DIET classifier outputs for intent/action evaluation • Integrated Gemini API for real-time university information retrieval