Customer Support Representative — WELLJO GLOBAL LIMITED (structured documentation and CRM data labeling-adjacent work)
Documented and updated customer service records accurately by capturing complaints, requests, and service interactions in structured systems. Worked with CRM/database information to keep records organized and to enable downstream review and pattern identification. Ensured high accuracy under fast-paced workloads while using remote collaboration tools for coordination. • Recorded customer complaints, requests, and service records • Updated CRM systems and maintained organized digital records • Identified patterns in customer concerns and escalated issues • Maintained accurate, structured documentation across channels