Call Center Agent — Patient data verification for insurance claims
Performed high-volume outbound insurance claim verification calls that required extracting and validating structured patient/service-date information from provided information sources. Mentored new call center employees and reinforced correct verification and compliance practices during campaign operations. Demonstrated knowledge of HIPAA-aligned handling of sensitive information while ensuring accurate claims processing. • Verified patient service dates to support accurate insurance claim processing. • Trained and mentored employees on verification and compliance procedures. • Maintained accurate CRM data entry during outbound calls. • Ensured adherence to HIPAA compliance requirements.