Oshane C.

Key Skills

Software

No software listed

Top Subject Matter

Lead qualification and customer eligibility validation (CRM-based workflow)

CRM-based lead qualification and eligibility validation

Top Data Types

Text

Image

Top Task Types

Classification

Freelancer Overview

Sales Expert | Lead Qualification Specialist at Centerfield Jm (lead warming, eligibility validation, appointment schedu. Brings 10+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Datalot Dial Drive, Internal, and Proprietary Tooling. Education includes Certificate of General Studies, Montego Bay E-Learning (2016) and Certificate of General Studies, Irwin High School (2012). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Customer Service | Lead Qualification Specialist at Centerfield Jm (qualified lead handoffs and consultation booking)

TextClassification

Verified lead information and ensured eligibility by validating customer details before transferring to licensed agents. Maintained accurate CRM records using call notes and outcomes, supporting downstream agent processing. Arranged consultations for customers interested in Clover services to facilitate qualified handoffs. • Validated customer eligibility and details prior to warm transfers. • Updated CRM systems with accurate call outcomes and notes. • Built rapport through scripted and organic communication to enhance transfer rates. • Booked consultations for Clover service prospects.

2024 - Present

Sales Expert | Lead Qualification Specialist at Centerfield Jm (lead warming, eligibility validation, appointment scheduling)

TextClassification

Qualified and warmed inbound leads from online forms and marketing campaigns before transfer to licensed agents or closers. Performed eligibility validation by collecting and confirming customer details during calls to ensure leads met requirements. Updated and managed lead flow through structured outreach and scheduling, acting as a gatekeeper for downstream follow-up. • Verified lead information and eligibility during high-volume calls. • Scheduled appointments and callbacks for unavailable customers. • Used scripted and personalized outreach to increase conversion/transfer rates. • Managed time-sensitive lead flows and documentation for reporting.

2021 - 2024

Education

Work History