Chat Moderator / Community Manager — Various Cryptocurrency Companies (Remote, Freelance/Contract)
Worked as a chat moderator and community manager for multiple cryptocurrency brands by monitoring and categorizing user-generated content. Responded to user inquiries and complaints while enforcing community standards to reduce misinformation and spam. Coordinated with remote collaborators to provide consistent communication and a positive user experience. • Moderated live chat platforms and online communities • Enforced community guidelines for respectful behavior • Monitored user-generated content across Telegram and Discord • Provided onboarding support with platform feature guidance