Technical Support Specialist — Okra Solar
Implemented data-driven monitoring frameworks and internal reporting to improve solar grid operations and performance visibility. Automated recurring performance and energy analytics reporting for leadership decision-making. Maintained dashboards and tracking for field operations to support coordination between technical and customer teams. • Designed and automated quarterly performance and energy analytics reports. • Built an internal dashboard to track field operations and improve cross-team communication. • Developed monitoring/reporting systems to enhance grid performance by 20%. • Supported logistics and customer support outcomes using operational analytics to reduce downtime and improve satisfaction.