Onuorah O.

Key Skills

Software

No software listed

Top Subject Matter

AI customer service tools (chatbot/product experience testing)

Customer support content and product catalogue management (data collection for customer experience)

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

AI & Digital Operations Assistant — Tech Solutions Ltd (AI-powered customer service tools testing and feedback-driven ev. Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Google Workspace. Education includes Bachelor of Science, Nnamdi Azikiwe University (2024) and Google AI Essentials Certificate, Google (2024). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Data Collection.

Labeling Experience

AI & Digital Operations Assistant — Tech Solutions Ltd (AI-powered customer service tools testing and feedback-driven evaluation)

Text

Assisted in deploying and testing AI-powered customer service tools, using product feedback to improve model/tool performance. Collaborated between development teams and end-users to capture qualitative signals about AI responses and iteratively refine outputs. Produced supporting product documentation to help validate and evaluate conversational behavior against user needs. • Helped test AI customer service workflows and track changes after deployment • Collected and communicated end-user product feedback for iterative improvements • Monitored performance dashboards and compiled weekly summary reports for stakeholders • Documented product requirements, user stories, and meeting notes for evaluation

2024 - Present

Customer Service & Content Associate — Retail Connect NG (customer interaction data collection and content curation)

TextData Collection

Managed customer enquiries across email, chat, and social media channels to support an AI-assisted customer experience workflow. Produced and curated digital content for social platforms to align messaging with product launches and customer needs. Maintained organized digital files and product catalogues used by teams to support ongoing customer interactions. • Triaged and responded to customer enquiries across multiple channels • Created engaging social content to support product awareness and adoption • Organized and maintained digital files and product catalogues • Coordinated with marketing to align content strategy with product launch goals

2023 - 2023

Education

Work History